Privacy policy

We are pleased that you are visiting our website. The protection and security of your personal information when using our website is very important to us. We would therefore like to inform you at this point which of your personal data we collect when you visit our website and for what purposes it is used.

This data protection declaration applies to the website of the FAX.DE GmbH & Co. KG, which can be reached under the domain www.fax.de as well as the various subdomains ("our website").

Who is responsible and how do I contact you?

Responsible

for the processing of personal data within the meaning of the EU General Data Protection Regulation (GDPR)

FAX.DE GmbH & Co. KG
Bei den Kämpen 10
21220 Seevetal-Ramelsloh
DE
+49 4185 79 52 96
support@fax.de

Data protection officer

Erich Zimmermann
c/o ZiDa-Datensicherheit GmbH, Baden-Baden
Büro MA: Schwarzwaldstraße 17, 68163 Mannheim
E-Mail: e.zimmermann@zida-gmbh.de
www.zida-datensicherheit.de

What is this about?

This data protection declaration meets the legal requirements for transparency in the processing of personal data. This is all information that relates to an identified or identifiable natural person. This includes, for example, information such as your name, your age, your address, your telephone number, your date of birth, your e-mail address, your IP address or user behavior when visiting a website. Information with which we cannot (or only with disproportionate effort) relate to you personally, e.g. through anonymization, are not personal data. The processing of personal data (e.g. the collection, querying, use, storage or transmission) always requires a legal basis and a defined purpose.

Stored personal data are deleted as soon as the purpose of the Processing has been achieved and there are no legitimate reasons for further retention of the data. We will inform you about the specific storage periods and criteria for storage in the individual processing operations. Regardless of this, we store your personal data in individual cases to assert, exercise or defend legal claims and if there are statutory retention requirements.

Who gets my data?

We only pass on your personal data that we process on our website to third parties if this is necessary for the fulfillment of the purposes and in individual cases is covered by the legal basis (e.g. consent or protection of legitimate interests). In addition, we pass on personal data to third parties in individual cases if this serves to assert, exercise or defend legal claims. Possible recipients can then e.g. Law enforcement authorities, lawyers, auditors, courts, etc.

Insofar as we use service providers for the operation of our website who, as part of order processing on our behalf, provide personal data in accordance with. Process Art. 28 GDPR, these recipients of your personal data can be. You can find more detailed information on the use of processors and web services in the overview of the individual processing operations.

Do you use cookies?

Cookies are small text files that we send to the browser of your device and store them as part of your visit to our website. As an alternative to using cookies, information can also be stored in the local storage of your browser. Some functions of our website cannot be offered without the use of cookies or local storage (technically necessary cookies). Other cookies, on the other hand, allow us to perform various analyses, so that we are able, for example, to recognize the browser you use when you visit our website again and to transmit various information to us (not necessary cookies). Cookies enable us to make our website more user-friendly and effective for you, for example by tracking your use of our website and by determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly through your browser. Cookies do not cause any damage to your device. You cannot run programs or contain viruses.

We inform you about the respective services for which we use cookies in the individual processing operations. Detailed information on the cookies used can be found in the cookie settings or in the Consent Manager of this website.

Domain Name Description Storage duration
www.pc-fax.com faxde_web_session Not available Session

What rights do I have?

Under the conditions of the statutory provisions of the General Data Protection Regulation (GDPR), you as a data subject have the following rights:

  • Information in accordance with Art. 15 GDPR about the data stored about you in the form of meaningful information on the details of the processing and a copy of your data;
  • Correction in accordance with Art. 16 GDPR of inaccurate or incomplete data stored by us;
  • Deletion in accordance with Art. 17 GDPR of the data stored by us, insofar as the processing is not necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims
  • Restriction of the processing in accordance with Art. 18 GDPR, insofar as the correctness of the data is disputed, the processing is unlawful, we no longer need the data and you refuse to delete it, because you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR.
  • Data portability in accordance with Art. 20 GDPR, insofar as you have provided us with personal data within the framework of consent pursuant to Art. 6 sec. 1 lit. a GDPR or on the basis of a contract pursuant to Art. 6 sec. 1 lit.b GDPR and these were processed by us by means of automated procedures. You receive your data in a structured, common and machine-readable format or we transmit the data directly to another responsible person, as far as this is technically feasible.
  • In accordance with Art. 21 GDPR, you object to the processing of your personal data, insofar as they are carried out on the basis of Art. 6 sec. 1 lit. e, f GDPR and there are reasons for doing so, which arise from your particular situation or if the objection is directed against direct marketing. The right to object does not exist if overriding, overriding reasons for processing are proven or if the processing is carried out for the assertion, exercise or defence of legal claims. Insofar as there is no right to object in individual processing operations, this is indicated therein.
  • Revocation in accordance with Art. 7 sec. 3 GDPR of your given consent with effect for the future.
  • Complaint under Art. 77 GDPR to a supervisory authority if you believe that the processing of your personal data violates the GDPR. As a rule, you can contact the supervisory authority of your usual place of residence, your workplace or our company headquarters.

How will my data be processed in detail?

In the following we will inform you about the individual processing operations, the scope and purpose of the data processing, the legal basis, the obligation to provide your data and the respective storage period. An automated decision in individual cases, including profiling, does not take place.

Provision of the website

Type and scope of processing

When you visit and use our website, we collect the personal data that your browser automatically transmits to our server. The following information is temporarily stored in a so-called log file:

  • IP address of the requesting computer
  • Date and time of access
  • Name and URL the retrieved file
  • Website from which access is made (referrer URL
  • Browser used and, if applicable, the operating system of your computer, as well as the name of your access provider

[Our website is not hosted by us, but by a service provider who for the purpose of the aforementioned data on our behalf in accordance with. Art. 28 GDPR processed.]

Purpose and legal basis

The processing is carried out to safeguard our overriding legitimate interest in displaying our website and ensuring security and stability on the basis of the Art. 6 para. Lit. f GDPR. The collection of data and storage in log files is essential for the operation of the website. There is no right to object to the processing due to the exception according to Art. 21 Paragraph 1 GDPR. Insofar as the further storage of the log files is required by law, the processing takes place on the basis of Art. 6 Para. 1 lit. c GDPR. There is no legal or contractual obligation to provide the data, but it is technically not possible to call up our website without providing the data.

Storage duration

The aforementioned data are used for the duration of the display of the website [and for technical reasons beyond that for a maximum of [7 days]].

Contact Form

Type and scope of processing

On our website, we offer you the option of contacting us using a form provided. The information that is collected via mandatory fields is required to process the request. In addition, you can voluntarily provide additional information that you believe is necessary to process the contact request.

When using the contact form, your personal data will not be passed on to third parties.

Purpose and legal basis

The processing of your data by using our contact form takes place for the purpose of communication and processing of your request on the basis of your consent in accordance with. Art. 6 para. 1 lit. a GDPR. If your request relates to an existing contractual relationship with us, processing for the purpose of fulfilling the contract is based on Art. 6 Para. 1 lit. b GDPR. There is no legal or contractual obligation to provide your data, but it is not possible to process your request without providing the information in the mandatory fields. If you do not want to provide this data, please contact us by other means.

Storage period

If you use the contact form on the basis of your consent, we will save the data collected each request for a period of three years, starting with the handling of your request or until you withdraw your consent.

[If you use the contact form in the context of a contractual relationship, we will save the data collected for each request Duration of [three years] from the end of the contractual relationship.]

Registration of an user account

Type and scope of processing

For the use of certain areas of our website you have the possibility to register a user account. The information collected during registration via the required fields is required to provide access to the user account. In addition, you can voluntarily provide additional information for additional (comfort) features.

For the registration of a user account, the transfer of your personal data takes place exclusively in accordance with this data protection declaration.

Purpose and legal basis

We process your data for the purpose of providing a user account for the performance of a contract with you in accordance with Art. 6 sec. 1 lit.b GDPR. There is a contractual obligation to provide your data, as this information is necessary to identify you and to fulfill the contract on our part. There is no legal obligation to provide the data. Without the provision of this information, it is not possible to register a user account and thus not to enter into a contract.

In addition, the processing of additional information provided voluntarily for the purpose of providing further (comfort) functions is based on your consent in accordance with Art. 6 sec. 1 lit. a GDPR. By deactivating the functions / By deleting the voluntary information in the user account, you can declare your revocation in accordance with Art. 7 sec. 3 GDPR at any time with effect for the future.

Storage time

We store your personal data as part of the provision of the user account for the duration of the contractual relationship. After the end of the contract / deletion of the user account, further storage of your data will only take place if legal retention obligations (e.B. tax and commercial law) exist.

Additional information that you provide to us on the basis of your consent will only be stored until you revoke your consent by disabling the functions / deleting the data, but at the latest until the end of the contract on which the provision of the user account is based.

Registration of a customer account

Type and scope of processing

As part of order processing, we collect your personal data for the registration of a customer account. You can choose to order as a guest or register a permanent user account. The information collected during registration via the mandatory fields is identical in both cases and is required for the processing of the order in the online shop.

When registering a permanent user account, we also collect a password that you have set yourself. In addition, you may voluntarily provide additional information that you believe is necessary to process the order.

Your personal data will only be passed on to third parties (e.B. shipping service providers / forwarding agents) and processors in accordance with Art. 28 GDPR only to the extent necessary for the processing of the order.

Purpose and legal basis

We process your personal data for the purpose of registering a customer account for the performance of a contract with you in accordance with Art. 6 sec. 1 lit.b GDPR. There is a contractual obligation to provide your data as far as it relates to the mandatory fields, as this information is necessary for the identification of you and for the fulfilment of the contract on our part. There is no legal obligation to provide the data. Without the provision of this information, the order in our online shop and thus a contract is not possible. There is no obligation to provide the additional information provided voluntarily. The order in our online shop is also possible without the disclosure of the voluntary information.

The additional processing of your password for the registration of the permanent user account takes place for the purpose of providing a customer account and for the presentation of your previous purchases as well as for the storage of your purchase- related data (e..B. storage of billing address, various delivery addresses) on the basis of your consent in accordance with Art. 6 sec. 1 lit. a GDPR. By deleting your customer account, you can declare your revocation in accordance with Art. 7 sec. 3 GDPR at any time with effect for the future.

Storage time

When you order as a guest, your personal data is stored until the complete processing of your order (end of contract). When registering a permanent customer account, store the purchase-related data beyond the end of the contract until your consent is revoked (deletion of the customer account). In both cases, further storage of your data will only take place if there are legal retention obligations (e.g. tax and commercial law).

Presences on social media platforms

We maintain so-called fan pages or accounts or channels on the networks mentioned below in order to provide you with information and offers within social networks and to offer you further ways to contact us and to find out about our offers. In the following, we inform you about what data we or the respective social network process from you in connection with the access and use of our fan pages/accounts.

Data we process from you

If you wish to contact us via Messenger or Direct Message via the respective social network, we will normally process your username, through which you contact us and store any other data you provide if this is necessary to process/respond to your request. The legal basis is Art. 6(1) sentence 1 f) GDPR (processing is necessary to safeguard the legitimate interests of the controller).

(Static) Usage data we receive from the social networks

We receive automatically provided statistics about our accounts through Insights functionalities. The statistics include the total number of page views, likes, page activity and post interactions, reach, video views/views, and the proportion of men/women among our fans/followers.

The statistics contain only aggregated data which cannot be related to individuals. They are not identifiable to us.

What data you process social networks

In order to view the content of our fan pages or accounts, you do not have to be a member of the respective social network and no user account is required for the respective social network.

Please note, however, that when the respective social network is accessed, the social networks also collect and store data from website visitors without a user account (e..B. technical data in order to be able to view the website to you) and use cookies and similar technologies, which we have no influence on. Details can be found in the privacy policy of the respective social network (see the corresponding links above).

If you wish to interact with the content on our fan pages/accounts, e.B.g. comment, share or like our postings/posts and/or contact us via Messenger functions, prior registration with the respective social network and the provision of personal data is required.

We have no influence on the data processing by the social networks in the context of your use. To our knowledge, your data will be stored and processed in particular in connection with the provision of the services of the respective social network, furthermore for the analysis of the usage behaviour (using cookies, pixel/web beacons and similar technologies) on the basis of which advertising based on your interests is played out both within and outside the respective social network. It cannot be excluded that your data will be stored by the social networks outside the EU/EEA and will be passed on to third parties.

Information on, among other things, the exact scope and purposes of the processing of your personal data, the storage period/deletion as well as guidelines on the use of cookies and similar technologies in the context of the registration and use of social networks can be found in the social protection policy/cookie policy. There you will also find information about your rights and possibilities of objection.

Google CDN

Type and scope of processing

We use Google CDN to properly provide the content of our website. Google CDN is a service of the Google Ireland Limited, which acts as a content delivery network (CDN) on our website.

A CDN helps to make the content of our online offer, in particular files such as graphics or scripts, available more quickly with the help of regionally or internationally distributed servers. When you access this content, you establish a connection to servers of the Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, whereby your IP address and, if applicable, browser data such as your user agent are transmitted. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Google CDN.

Purpose and legal basis

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision as well as the optimization of our online offer in accordance with Art. 6 para. 1 lit. f. GDPR.

We intend to transfer personal data to third countries outside the European Economic Area, in particular the USA. The transfer of data to the USA takes place in accordance with Art. 45 para. 1 GDPR on the basis of the adequacy decision of the European Commission. The participating U.S. companies and/or their U.S. subcontractors are certified under the EU-U.S. Data Privacy Framework (EU-U.S. DPF).

In cases where there is no adequacy decision by the European Commission (including US companies that are not EU-U.S. DPF certified), we have other appropriate safeguards with the recipients of the data within the meaning of Art. 44 et seq. GDPR. Unless otherwise stated, these are standard contractual clauses of the EU Commission in accordance with Implementing Decision (EU) 2021/914 of 4 June 2021. A copy of these Standard Contractual Clauses can be found at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914&from=EN.

In addition, before such a third country transfer, we obtain your consent in accordance with Art. 49 para. 1 sentence 1 lit. a. GDPR, which you give via consent in the Consent Manager (or other forms, registrations, etc.). We would like to point out that in the case of transfers to third countries, there may be risks unknown in detail (e.g. data processing by security authorities of the third country, the exact scope and consequences of which we do not know for you, over which we have no influence and of which you may not become aware).

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google CDN: https://policies.google.com/privacy.

Google reCAPTCHA

Type and scope of processing

We have integrated components of Google reCAPTCHA on our website. Google reCAPTCHA is a service provided by Google Ireland Limited and enables us to distinguish whether a contact request originates from a natural person or is automated by means of a program. When you access this content, you establish a connection to servers of the Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, whereby your IP address and, if applicable, browser data such as your user agent are transmitted. Furthermore, Google reCAPTCHA records the user's dwell time and mouse movements in order to distinguish automated requests from human ones. This data is processed exclusively for the purposes mentioned above and to maintain the security and functionality of Google reCAPTCHA.

Purpose and legal basis

The use of Google reCAPTCHA is based on your consent in accordance with Art. 6 para. 1 lit. a. DSGVO and § 25 para. 1 TDDDG

We intend to transfer personal data to third countries outside the European Economic Area, in particular the USA. The transfer of data to the USA takes place in accordance with Art. 45 para. 1 GDPR on the basis of the adequacy decision of the European Commission. The participating U.S. companies and/or their U.S. subcontractors are certified under the EU-U.S. Data Privacy Framework (EU-U.S. DPF).

In cases where there is no adequacy decision by the European Commission (including US companies that are not EU-U.S. DPF certified), we have other appropriate safeguards with the recipients of the data within the meaning of Art. 44 et seq. GDPR. Unless otherwise stated, these are standard contractual clauses of the EU Commission in accordance with Implementing Decision (EU) 2021/914 of 4 June 2021. A copy of these Standard Contractual Clauses can be found at https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32021D0914&from=EN.

In addition, before such a third country transfer, we obtain your consent in accordance with Art. 49 para. 1 sentence 1 lit. a. GDPR, which you give via consent in the Consent Manager (or other forms, registrations, etc.). We would like to point out that in the case of transfers to third countries, there may be risks unknown in detail (e.g. data processing by security authorities of the third country, the exact scope and consequences of which we do not know for you, over which we have no influence and of which you may not become aware).

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the privacy policy for Google reCAPTCHA: https://policies.google.com/privacy?hl=en-US

Mobile Applications

This privacy policy section governs your use of the FaxCenter (PC-FAX.com CustomerCenter) and FreeFax / FAX-it! (PC-FAX.com FreeFax) mobile applications.

What Information Does the App Obtain and How Is It Used?

FaxCenter (PC-FAX.com CustomerCenter) Application
  • Collected Information: During user registration, the application collects your name, email address, password, address, and phone number.
  • Payment Processing: On iOS devices, all payments are processed by Apple, and on Android devices, payments are processed by Google.
FreeFax / FAX-it! (PC-FAX.com FreeFax) Application
  • Collected Information: The application can store your email address if you purchase one of the available products in the app (e.g., fax pages package) which can be user to restore packages on another device.

These are the data collected by all applications:

  • Your email address, device information, and application version and name are provided to us if you use the feedback feature to send us information about a bug or to get any help.

Permissions the App May Require

Contacts Permission
  • Purpose: This permission allows the app to access your contacts to make it easier for you to select fax numbers, phone numbers, or addresses directly from your contact list.
  • Usage: This functionality helps in sending faxes, SMS messages, or real post letters (only in Germany) without manually entering the information. Additionally, it can simplify the process of filling out registration forms by allowing you to select your address directly from your contacts.
  • Data Handling: The information is used solely for these purposes and is uploaded to our servers for processing. It is not shared with third parties.
Camera Permission
  • Purpose: This permission allows users to use the phone's camera to scan documents and send them as a fax.
Images and Documents Permission
  • Purpose: This permission allows the user to send photos or selected documents from the device as faxes, letters (only in Germany), and SMS messages (text files only).
  • Access: The app requires access to the device's camera, photo library, and external storage to enable these functions.
  • Data Handling: The files are uploaded to our servers for processing and are not shared with third parties.

Third-Party APIs

Our applications use the Dropbox API, Google Drive API, OneDrive API, and Box API to allow you to access documents from these storage services and send them as faxes. By using these features, you agree to the respective privacy policies of these services. We do not store or share your data from these services beyond the necessary processing to send faxes.

Data Transfer and Security

  • Secure Connection: All data you enter in the app is transferred to the provider through a secure connection.
  • Data Retention and Deletion: We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. You can request the deletion of your data by contacting us at support@fax.de.
  • Data Sharing: We do not share your personal data with third parties, except as necessary to process payments through Apple or Google or as required by law.

User Rights

  • Access and Correction: You have the right to access, update, and correct your personal data.
  • Data Deletion: You can request the deletion of your personal data by contacting us.
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